How we collect, use, and protect personal data.
PRIVACY POLICY Last updated: 22.03.2026 1. Who we are Greenphones AS Organization no.: 998 045 673 Website: https://greenphones.no/ Business address: Hovedgata 13, 4900 Tvedestrand, Norway Phone: 37 16 20 00 2. Purpose of this policy This Privacy Policy explains how Greenphones AS collects and processes personal data, both automatically and when you provide information voluntarily, in connection with your use of our online store. It also explains your rights regarding the storage and processing of personal data as part of your customer relationship with us. We do not sell personal data and do not use your information for purposes other than those described in this policy. 3. What data we collect We may collect the following categories of data: Automatically collected data: - IP address - Browser and device type - Date and time of your visit - How you use the website and its content - Analytics events for page visits and checkout flow actions (Google Analytics 4) Data you provide voluntarily: - Name - Contact details (for example email address, physical address, and phone number) - Information related to orders and customer service inquiries 4. Cookies Our online store uses cookies to provide a better and more efficient user experience. This may include: - information about your cart and changes made to your cart - information about your checkout process - technical cookies used to verify browser support for required features - analytics cookies and identifiers used to measure page traffic and funnel performance If you start an order but do not complete it, we may store a cookie that remembers items added to your cart. If you log in, we create a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. For analytics, we use Google Analytics 4 to understand aggregated usage patterns (for example page views, checkout start, and completed orders). You can limit analytics cookie usage via your browser privacy settings. 5. SMS marketing and notifications If you consent to SMS communication, we may use your data to send: - order notifications - abandoned cart reminders - promotional offers via SMS - transactional messages, including review requests 6. Embedded content from third parties Pages on this website may include embedded content from other websites (for example videos, images, or articles). Such third parties may collect data about you, use their own cookies, and track interactions related to embedded content, especially if you are logged in to that third-party service. 7. Who we share data with To provide our services, we may share necessary data with trusted providers and partners, including: - Klarna - Stripe - Vipps - PayPal - Bring - DHL We may also use platform and marketing tools that involve third-party cookies. This includes Google Analytics 4 as a data processor for website analytics. We do not control cookies set by third-party websites (for example social media platforms), and we recommend reviewing their own privacy and cookie policies. We never sell or disclose personal data such as email address, name, address, or phone number to third parties for purposes other than those stated in this policy. 8. Data retention We store personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. For registered users, personal data may be stored in the user profile. Users can generally view, edit, and delete their own personal data, except certain account data (for example username). Administrators may also process this information when needed. 9. Your rights You may request: - access to the personal data we hold about you - export of data you have provided to us - correction or deletion of your personal data Please note that certain data may be exempt from deletion if we are legally required to retain it for administrative, legal, or security reasons. 10. Complaints to supervisory authority If you believe our processing of personal data violates applicable regulations, you have the right to file a complaint with the Norwegian Data Protection Authority (Datatilsynet). Contact details are available at: www.datatilsynet.no