How does the buyback process work?
Get an instant quote online, ship your device for free, and receive payment after inspection.
Help and FAQs
Find answers to common questions, contact us directly, and access important links in one place.
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FAQ
How should I assess my device's condition?
Evaluate your phone honestly based on its physical appearance and functionality to get the most accurate quote.
What must I do before shipping my phone?
Back up your data, sign out of all accounts (like iCloud or Google), and perform a factory reset.
Do I need to include the charger or accessories?
No, please only send the device itself, as accessories do not increase the offer value.
Can I sell a phone locked to a specific network?
No, your device must be unlocked from any specific network carrier before we can purchase it.
How can I track my trade-in status?
You will receive email updates at every step, and you can track your package using the provided shipping label.
Do I have to pay for shipping?
No, we provide a free, prepaid shipping label once you accept your initial price estimate.
Can I cancel my sale if I change my mind?
Yes, you can cancel your sale at any time before shipping the device to us.
Do you buy broken or damaged phones?
Yes, we purchase devices in various conditions, including those with broken screens or functional defects.
How long is my price quote valid?
Your initial price estimate is valid for 14 days, giving you plenty of time to ship your device.
Still need help?
Send us an email or use the chat widget in the bottom-right corner.